This Privacy Policy explains how Cleaners NW2 collects, uses, stores and protects personal data relating to customers and prospective customers in the NW2 area. It also describes your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act.
By using our cleaning services or contacting us to request information or a quotation, you acknowledge that you have read and understood this Privacy Policy. This policy applies to all Cleaners NW2 customers and service users in the NW2 area, whether you interact with us online, by phone, or in person.
Cleaners NW2 is a cleaning service provider operating in the NW2 area. We act as the controller of the personal data that we collect and process about our customers and prospective customers for the purposes set out in this Privacy Policy.
This Privacy Policy applies to all personal data we process about individuals who use or enquire about our services in the NW2 area, including domestic, commercial and one-off cleaning bookings.
We collect and process different categories of personal data depending on how you interact with us and which services you use. The information we may collect includes:
Identification and contact details, such as your name, address, service address, and preferred contact details.
Booking and service information, such as details of the services you request, dates and times of appointments, access instructions, and information about the property relevant to the provision of cleaning services.
Communication records, such as messages or notes relating to enquiries, quotations, bookings, complaints or feedback.
Payment and billing information, such as billing address and details necessary to process payments or issue invoices. We do not store full payment card details when third-party providers are used to process payments.
Technical and usage information, when you interact with our website or online tools, such as basic technical information that may be collected for security, analytics or service improvement.
Any other information you choose to provide to us that is necessary for us to deliver our services or respond to your enquiries.
We collect personal data in various ways, including:
Directly from you when you contact us by phone, online form, or in writing to request a quotation, make a booking or ask a question about our services.
During the provision of cleaning services, where we may note relevant information about your property or service preferences to ensure that we provide our services safely and effectively.
From third parties, such as payment processors, where this is required to confirm or complete payments you have authorised.
Automatically through our website or digital tools, where basic usage or technical information may be collected to help us maintain security and improve our services.
We will only process your personal data where we have a lawful basis to do so. Depending on the specific activity, we rely on the following lawful bases:
Performance of a contract: We process personal data when it is necessary to enter into, or perform, a contract with you for cleaning services, such as processing bookings, providing services and managing your account.
Legal obligations: We may process certain data to comply with legal and regulatory requirements, such as maintaining accurate financial records for tax and accounting purposes.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes managing our relationship with you, improving our services, handling queries and complaints, and protecting our business and customers from fraud or misuse.
Consent: In limited circumstances, we may rely on your consent, for example, where we send certain types of direct marketing communications and such consent is required by law. Where we rely on consent, you may withdraw it at any time.
We use personal data for the following purposes:
To provide and manage cleaning services, including scheduling appointments, tailoring our services to your needs, and communicating with you about your bookings.
To issue quotations, invoices and receipts, and to process payments for services provided.
To respond to enquiries, resolve complaints and provide customer support.
To manage our relationship with you, including sending service updates or important notices about changes to our terms or policies.
To maintain business records, comply with legal and regulatory requirements, and protect our rights and the rights of our customers.
To improve our services and operations, including through internal reporting, training and quality assurance.
We do not sell your personal data. We may share your personal data with trusted third parties where necessary for the purposes set out in this Privacy Policy, including:
Service providers and processors who assist us with delivering our services, such as subcontracted cleaners operating under our instructions, payment processors, IT service providers, and administrative support providers.
Professional advisers, such as accountants or legal advisers, where needed for business operations or legal matters.
Authorities or regulators, where we are required by law to disclose information or where disclosure is necessary to protect our rights, safety, or the rights and safety of others.
When we engage third-party processors, we require them to handle your personal data only in accordance with our instructions, to protect it appropriately, and not to use it for their own purposes.
Where personal data is transferred outside the United Kingdom or European Economic Area by our service providers, we will ensure that appropriate safeguards are in place to protect your data, in accordance with applicable data protection laws. These safeguards may include standard contractual clauses or other legally recognised mechanisms.
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting or reporting requirements.
In general, we will retain core customer and booking records for a period that allows us to respond to queries about previous services, handle any disputes, and meet our legal obligations relating to financial and tax records. After the relevant retention period has expired, we will either delete your personal data securely or anonymise it so that it can no longer be linked to you.
We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include restricting access to personal data to those employees and processors who need the information to perform their duties and requiring them to keep such information confidential.
While we take reasonable steps to secure your data, no system is completely secure. You should also take appropriate steps to protect your own information when communicating with us or using our services.
Under data protection law, you have a number of rights in relation to your personal data. These include:
Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, together with certain information about how it is used.
Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected.
Right to erasure: In certain circumstances, you may request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we have no other valid reason to continue processing it.
Right to restrict processing: You may request that we limit the way we use your personal data in specific circumstances, such as while we are considering a request to rectify or erase your data.
Right to data portability: In some cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to request that we transmit it to another controller where technically feasible.
Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including any profiling on that basis. You also have the right to object at any time to the use of your personal data for direct marketing purposes.
Where we rely on your consent to process personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
If you wish to exercise any of your data protection rights, or if you have any questions about how we handle your personal data, you can contact us using the usual channels you use to communicate with Cleaners NW2. We may need to confirm your identity before responding to a request, particularly where the request involves access to specific data.
We will respond to your requests in accordance with applicable legal timeframes. While most requests are free of charge, we may charge a reasonable fee or refuse to act on a request where it is manifestly unfounded or excessive.
If you have concerns about how we process your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updated version will apply to all personal data held by us at the time of the update. You should review this Privacy Policy periodically to stay informed about how we protect your privacy.
This Privacy Policy applies to all Cleaners NW2 customers and service users in the NW2 area and is intended to provide clear and transparent information about our data protection practices.
Book our affordable NW2 company today. We can give you the best deals because our services are so budget-friendly but as efficient as they should be!
Price List
| Carpet Cleaning | from £ 55 |
| Upholstery Cleaning | from £ 55 |
| End of Tenancy Cleaning | from £ 95 |
| Domestic Cleaning | from £ 13.50 |
| Regular Cleaning | from £ 13.50 |
| Office Cleaning | from £ 13.50 |
*Price excluding VAT
*Minimum charge apply
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